We will take returns for up to 90 days from the ship date of your order. We can only process refunds for items returned within 30 days, after 30 days we offer store credit only. Any items being returned must be in original condition. This means the product cannot be worn, washed, soiled, damaged, or used in any way. Please contact us before sending an item back that you think may be damaged or defective.
For clothing, it is fine to try it on, however, you’ll want to make sure you do not subject the item to any scents (such as perfume, smoke or any other scent that will require the garment to be washed) or animal hair. Make sure all accessories, such as laces, are also returned with the garment. Boots should not have any markings on the soles. Please take care and try your footwear on a carpeted or soft floor that will not scratch or mark the bottom of the shoes.
Items that are not returnable are: Tobacco Pipes, Tights and Hosen, Opened Prosthetics, Costume Wigs, Earrings (and other pierced jewelry), Spartan/Gladiator Briefs, Wind Instruments, Any Liquid or Cream (Rust Blocker and other Metal Cleaners, LARP Silicone, Fake Blood, Prosthetic Glues and Removers, et cetera), Underwear, Socks (unless unopened), and Custom Items. Custom means any item that is specifically labeled as custom or ordered from us that is not normally on our website for sale. For example, a custom color, or custom size of a particular item.
Return & Refund Policy:
I am returning items for a refund:
If you are returning items for a refund, there is a 15% restocking fee and shipping is not refundable.
Example: You return a $50.00 item for a refund. Your refund amount will be $42.50 once the restocking fee is deducted.
You will be refunded back to the same payment method used for your order.
I am returning items for store credit so I can order something else:
If you are returning items for an exchange then you will receive the full amount you paid for the merchandise returned to you in store credit. There is no restocking fee with this method.
Example: You return a $50.00 item and want to receive store credit so you can exchange it for a lesser or greater valued item. You will be issued $50.00 in store credit by email. If you request a refund for store credit, the 15% restocking fee will be deducted at that time. You can use store credit when placing an order online or over the phone. Store credit does not expire.
I received a damaged or defective item
If you believe you have received items that are either damaged or defective, please retain all shipping materials (all boxes and packing materials) and contact us right away. A customer service specialist can determine what course of action will need to be taken and save you time and trouble.
Shipping costs are not refundable unless we are at fault. We will always correct any errors we make at no extra cost to you. There will be a new shipping fee for exchanges.
Please do not refuse your package. By refusing a package we are then forced to pay the return shipping cost. Any associated shipping fees we incur from refused packages will be deducted from refund total.
Please complete this form so we may expedite your return or exchange. Include this form with the merchandise you are returning. Please be sure to include your order number on the form.