We will take returns for up to 90 days from the ship date of your order. We can only process refunds for items returned within 30 days, after 30 days we offer exchange or store credit only. Any items being returned must be in original condition. This means the product cannot be worn, washed, soiled, damaged, or used in any way.
An RMA# is required for all returns and exchanges. Please contact our customer service department to receive a RMA#.
For clothing, it is fine to try it on, however, you'll want to make sure you do not subject the item to any scents (such as perfume, smoke or any other scent that will require the garment to be washed) or animal hair. Make sure all accessories, such as laces, are also returned with the garment. Boots should not have any markings on the soles. Please take care and try your footwear on a carpeted or soft floor that will not scratch or mark the bottom of the shoes.
Items that are not returnable are: Tobacco Pipes, Tights and Hosen, Opened Contact Lenses, Opened Prosthetics, Costume Wigs, Earrings (and other pierced jewelry), Spartan/Gladiator Briefs, Wind Instruments, Any Liquid or Cream (Rust Blocker and other Metal Cleaners, LARP Silicone, Fake Blood, Prosthetic Glues and Removers, et cetera), Underwear, Socks (unless unopened), and Custom Items. Custom means any item that is ordered from us that is not normally on our website for sale. For example, a custom color, or custom size of a particular item.
I am returning items for a refund:
If you are returning items for a refund, there is a 15% restocking fee and shipping is not refundable.
Example: You return a $50.00 item for a refund. Your refund amount will be $42.50 once the restocking fee is deducted.
I am returning items to exchange them for other items:
If you are returning items for an exchange then you will receive the full dollar amount of merchandise returned to be used towards your exchange. There is no restocking fee on exchanges. Please note, there will be a shipping fee for any exchanges (to ship the new items to you).
Example: You return a $50.00 item and want to exchange it for a lesser or greater valued item. The difference will be figured and shipping will be added. You will be refunded or charged for the final amount remaining.
If you are returning items for store credit then you will receive the full dollar amount of merchandise returned to be used towards a future order. There is no restocking fee on store credit unless you request a refund. If you request a refund, the 15% restocking fee will be deducted. Store credit is issued using a gift certificate code, which will be emailed to you. You can use store credit when placing an order online or over the phone. Store credit does not expire.
If you believe you have received items that are either damaged or defective, please retain all shipping materials (all boxes and packing materials) and contact us right away. A customer service specialist can determine what course of action will need to be taken and save you time and trouble.
Shipping costs are not refundable unless we are at fault. We will always correct any errors we make at no extra cost to you. There will be a new shipping fee for exchanges.
Please do not refuse your package. By refusing a package we are then forced to pay the return shipping cost. Any associated shipping fees we incur from refused packages will be deducted from refund total.
Please complete this form so we may expedite your return or exchange. Include this form with the merchandise you are returning. Please be sure to include your RMA# on the form.
Thank you so much for the exceptional customer service. I will happily do business with your company in the future!
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