Orders are accepted through our website, by phone, or through mail. If ordering through our website you can place your order 24 hours a day, 7 days a week. If you prefer to call us and place your order, you may do so during our business hours. We provide a toll free phone number for any phone orders or customer service. You can also mail in your order if you are paying by Money Order. Please note: You MUST be 18 years or older to purchase weapons.
We accept Visa, MasterCard, Discover, PayPal, and Money Orders. Please note we do not accept American Express or Personal Checks.
*Please be aware that money orders and business checks will be held for two weeks before they are processed.*
If you need your order by a certain date, please let us know! If you are ordering by phone, you can tell the representative who is taking your order. If you are ordering online, we have a special notes field on the first page of checkout. If we know your need by date, we can check ahead of time to make sure we will be able to deliver to you on time. Providing a need by date will not make the items ship faster, but it will let us know we need to notify you right away if something is out of stock and will not make it to you in time. If you are placing your order online, please note we do show availability on our website for your convenience.
Our website now shows stock status for all products. When you are looking at an item, just right of the picture and under the item number, you will see “Availability”. If it says In Stock, then we have the product in our warehouse. If it says “Ships in 5-7 business days” or any other shipping estimate, this means the product is out of stock. The time frame given is a general estimate of how long it should take for us to get this product back in stock, provided the item is not backordered. This date is not certain, but a general estimate. Our Availability will not state if the item is on backorder, as backorder status can change very rapidly.
Due to the special industry we are in, backorders do occur. Sometimes the demand for our specialty products is greater than the speed of production. This is how a backorder will happen. When certain items go on backorder, it means they are either still in production or queued for production and can take 30-45 days, or possibly even longer. When we become aware of a backorder, we will notify you by email with a general date of when we expect to receive the item back in our warehouse. We apologize in advance for the inconvenience this may cause.
If you need to cancel your order for any reason, it is best to call our customer service team during business hours. You may also email this request, but please note, that your request will be processed in the order it is received, and in some cases, orders may ship before a emailed request is processed. Orders can be cancelled as long as they have not already been shipped. There is no fee to cancel an order.
We will take returns for up to 90 days from the ship date of your order. Any items being returned must be in original condition. This means the product cannot be worn, washed, soiled, damaged, or used in any way.
For clothing, it is fine to try it on, however, you'll want to make sure you do not subject the item to any scents (such as perfume, smoke or any other scent that will require the garment to be washed). Make sure all accessories, such as laces, are also returned with the garment. Boots should not have any markings on the soles. Please take care and try your footwear on a carpeted or soft floor that will not scratch or mark the bottom of the shoes.
Items that are not returnable are: Tobacco Pipes, Tights and Hosen, Opened Contact Lenses, Opened Prosthetics, Costume Wigs, Earrings, Spartan/Gladiator Briefs, Wind Instruments, and Custom Items. Custom means any item that is ordered from us that is not normally on our website for sale. For example, a custom color, or custom size of a particular item.
If you are returning items for a refund, there is a 15% restocking fee. Please be aware that we will only accept items returned for a refund within 30 days of your order's ship date. If you are returning items for an exchange or store credit, you will receive store credit for the full amount of the returned item and there will be no restocking fee. We accept returns for exchange or store credit for 90 days after your order's ship date. However, there is no refund with store credit. Shipping costs are not refundable. There will be a shipping fee for exchanges.
Please include a copy of your invoice or a short note with your order number and name. State if you are returning the item(s) for a refund, or if you would like to make an exchange, and if so, the items you would like to order. Please note, there will be a shipping fee for any exchanges (to ship the order to you) and we will need your credit card information. You may include this in your note or we will call you when processing your return.
When you receive your order please look at the box before opening it, if there are any dents or holes in the box and you think the contents are probably damaged or the contents are rattling, open the box and inspect the merchandise as soon as possible. All damaged items need to be reported with in 2-3 days from when you receive it. We apologize for any damages that may occur to your items in shipping, we do inspect the merchandise before shipping it and we pack it with the utmost care. Unfortunately sometimes packages do get mishandled along the way which results in breakage. We fully insure every package we ship in case UPS does damage or lose your package. We will take care of your UPS claim from start to finish. In order for us to file a UPS claim for you, you must keep all original packing as UPS will need to pick up the damaged package. UPS claims can take 1-2 weeks, after they are completed we will notify you and at that time we can refund you or send you a replacement. If you believe you are missing an item from your shipment, please call us as soon as possible. Our packing stations are under video surveillance, and we will be able to review the footage to investigate if the item is indeed missing.
If your order is shipping to any other country than the United States, then you will be subject to Customs and Duty Taxes which is imposed by your country and collected by the shipping carrier.
Our shopping cart automatically calculates your shipping cost and tells you the shipping options available to your destination. Domestic and International customers can place orders through our website and receive accurate shipping quotes. All you need to do is add the items you are interested in purchasing to your cart and enter in your address. Your available shipping options will be listed.
If you select a UPS express shipping option, such as a 2nd Day Air or Next Day Air, and all of the items you ordered are not in stock, please note that your order may not ship until all items are in stock. To see if the items you are ordering are in stock, please click on their Availability link.
All Domestic orders are shipped via UPS. International orders are also shipped UPS. Please note this UPS map shown below does not mean that you will have your order in the amount of days it shows to your destination. This estimates how many days you will get your package when it ships. This map shows UPS Ground transit times. Not all orders ship right away due to items not being in stock or on backorder.
I'm real happy with the past few orders I've received and it turned out to be a great series of renaissance festival outings this year. Wanted to give you guys a big thanks for everything, I loved the outfits and gear!
Sign Up for the Dark Knight Armoury mailing list to receive discounts, exclusive offers, and breaking news.