Ordering In General:
There are four different ways for you to place your order. You can order online, by phone, by fax, or through mail. Types of payment we accept are Visa, MasterCard, Discover, and Money Orders. Each way to place an order is explained in detail below. You MUST be 18 years or older to purchase weapons.
Ordering Online:
This is the preferred method of ordering for a few reasons. Your order will be accurate as to how you typed it. There will be no human errors such as taking down the name or address incorrectly. Ordering online is easy and safe. Simply add the items of interest to your shopping cart and when you are ready to checkout, click Checkout. Then just follow the instructions. International customers, please read International Orders section below.
To set up an account, just enter your email address and choose a password. Our shopping cart will save your information for you next time you order. When you are signed in, you can view your order history, edit your profile, view your wish list, and save different shipping addresses in your address book.
Ordering By Phone:
Our office hours are Monday through Friday from 9:00 a.m. to 5 p.m. CST. You can call between these hours to place an order with a sales representative. Call the orders to 1-812-761-1031. All phone orders can be paid by credit card only. After office hours, the phones will roll over to the office voice mail. Please leave us a message and one of our representatives will get back with you the next business day. If you are calling to place an order please leave us all of your information, including Billing and Shipping Address, Item Numbers and Descriptions, Credit Card Type, Number, and Expiration Date. Also include contact information (Daytime phone number and email address), and any special instructions. Please indicate how you would like your confirmation, by phone call or email. The next business day we will contact you with a confirmation and total of your order. Please speak clearly and slowly so we can take down all of the information correctly. This voice mail is confidential and is only accessed by our sales representatives.
Ordering By Fax:
The fax number is 239-236-0965. You can fax orders to this number 24 hours a day, 7 days a week. You can use our Printable Order Form, or you can write out your own form. Just make sure to include all of your information, including Billing and Shipping Address, Item Numbers and Descriptions, Credit Card Type, Number, and Expiration Date. Also include contact information (Daytime phone number and email address), and any special instructions. All fax orders can be paid by credit card only.
Ordering Through Mail:
Our mailing address is: Dark Knight Armoury, C/O Ordering Dept., P.O. Box 120, Princeton, Indiana 47670. Please mail orders to that address. Methods of payment for orders received through the mail are Visa, MasterCard, Discover, and Money Orders.
Need By Dates:
We consider most of the products we offer special order items. Not all of them are in stock, if you need your order by a certain date for an event, please call us or type the date you need it by in the "Special Instructions" box when ordering online. If we cannot get the order to you buy your need by date, we will call you as soon as possible to let you know. If you do not put anything in the Need by Date area, we will not know you need it in a week! Just a suggestion, order ahead of time! Sometimes items are on backorder or they just take a couple of weeks to get in stock. Allow time for shipping, and also allow time for exchanging clothing items if they do not fit.
Backorders:
We carry over 3,000 products on our website from over 20 different manufacturers/suppliers. Occasionally items are backordered. When items go on backorder that means we do not have an estimated date of arrival. If an item you order is on backorder you can wait for it to come in, you can switch to something else that is similar or if you need to, you may cancel the backorder. We apologize ahead of time for backorders, we hate them as much as our customers do.
We do try to notify everyone by email if an item is on backorder when we find out about it. Also, if you have an item on backorder for over two months, we will call or email you before charging your card to make sure you still want this product.
International Orders:
CANADA: We now accept orders from Canada through the website. Canada customers can check out normally through the shopping cart. You will need to select the option that says Alaska, Hawaii & Canada, which adds on additional shipping. If you are ordering large items, like full suits of armor, longbows, shields or tables/furniture, etc., the shipping may actually cost more. We will contact you before processing the order to make sure that it is alright.
ALL OTHER COUNTRIES: We are happy to ship to our International customers. We do not take International orders through the web site for a couple reasons: 1. Shipping prices are completely different than US prices and will vary per destination. 2. If you are paying with a credit card, we require the card holders signature for the first order. Repeat orders can be emailed to us.
If you are interested in our products and would like to place an order, please email us (sales@darkknightarmoury.com) with the item numbers and quantities, your city, country and postal code. We will email you back with the product availability and two shipping quotes. We will send your order UPS or US Mail, which ever you choose. We will also send you our payment and shipping terms for international orders.
We ship almost worldwide. We do not and will not ship to South Africa or Africa, please do not ask. A couple requirements for international orders are: 1. All payments must be made in US funds. 2. You are responsible for knowing your local law and knowing if what you are importing is legal. 3. You are also responsible for any taxes or customs fees that your country may charge you. You can simply call your country's customs department and ask if what you are ordering is legal and based on its value what they may tax you.
We accept Visa, MasterCard, Discover, Google Checkout, PayPal, Cashiers Checks and Money Orders. Please give us an email if you are interesting in placing an order!
Return Policy:
You may return any item* as long as it is within 30 Days of when you received it. You must call our office to receive your Return Authorization Number. If we receive a return with out an RA Number on the outside of the box, it will be refused.
*Dark Knight Armoury will only take back clothing items if they have not been worn or washed and they must be in the original packaging. Dark Knight Armoury also will not take back any used weapons.
Custom orders, such as armor or bows are not returnable unless they are defective and have not been used. These situations will be handled on a case by case basis and will only result in replacement.
Once we receive your authorized return, you can exchange the items you are returning or just return them for a refund. If you are not doing an exchange, there is a 15% restocking fee. If you are doing an exchange then the amount of the merchandise of items returned can be applied to anything. Shipping and Handling is not refundable. There will be a shipping fee on all exchanges.
Please return your items in their original packaging or how they were sent to you. We do not send you balled up, wrinkled clothing, so please do not send it back that way. Clothing returns that come back with out any packaging or are not folded nicely may be subject up to a 30% restocking fee.
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